Privacy Policy

1. Who we are

This Privacy Policy describes how Alghaf Marine DMCC ("we", "us") processes information when you contact us via Telegram bot @AlghafMarine_bot and when you use our website.

2. What data we may collect

• Telegram account data: user ID, username, display name (as provided by Telegram), and your messages sent to the bot.
• Inquiry details: product, volume, delivery terms (FOB/CIF), port and dates you provide for commercial requests.
• Website contact form data: name, email, phone and message (when you use the contact form).

3. Why we use the data

• To respond to your requests and communicate about commercial offers and documentation.
• To provide customer support and improve service quality.
• To comply with legal obligations (where applicable).

4. Sharing and third parties

Messages sent via the bot are processed and transmitted by Telegram as the platform provider. We do not sell your data. We may share information with service providers only as necessary to provide communication/support (for example, email delivery).

5. Data retention

We keep information only as long as needed to handle your request, provide support, and meet applicable legal requirements.

6. Your choices

• You can stop using the bot at any time.
• You can request deletion of your correspondence history by contacting us (see section 7).

7. Contact

For privacy-related requests, contact us at info@alghafmarine.com or via WhatsApp.